Billing & Account
17 posts in this category.
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Why Am I Being Asked for Verification Documents?
ASPnix requests verification documents on high-risk orders to prevent credit card fraud, confirm identity, and protect customers. This article details common triggers like address mismatches or elevated fraud scores, the submission process, what documents are needed, and how prompt responses lead to
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Can I Set Up a Payment Arrangement or Receive Billing Assistance?
If unable to pay your ASPnix hosting invoice by the due date, submit a ticket to the billing department before it is due. Include your expected payment date (within the next due date or maximum 30 days) to request assistance and avoid late fees, service interruptions, or account termination. We unde
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What Are the Requirements to Receive Push Notifications?
To receive push notifications, an iOS or Android device is required along with the paid Pushover app. Other platforms like Windows Phone are not supported. Install the app from your store and follow these steps to enable notifications for timely alerts.
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How to Enable Push Notifications from the Client Area
Set up push notifications in the ASPnix client area with this complete guide. Learn the exact steps to integrate Pushover, prerequisites like obtaining your user key, detailed configuration, notification selection best practices, troubleshooting tips, and how to verify delivery for real-time alerts
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How Long Does It Take to Set Up My New Account?
Most new accounts are set up instantly after payment, but some require additional verification which may delay activation. Our support team will contact you by email if more information is needed. This guide covers the typical timeline, what triggers extra checks, how to respond efficiently, and the
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How Is My Credit or Debit Card Information Stored and Is It Safe?
We store card details encrypted with 256-bit AES in a secure, isolated database for automated billing and renewals. CVV is never stored. Access is limited to two employees with a 32-character passphrase, passwords rotate every 180 days, and our systems exceed PCI DSS with ongoing monitoring and upda
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How Long Does It Take to Verify a Crypto Payment?
Most crypto payments are verified in under 30 minutes but network congestion can extend processing to a few hours. Learn what to expect, how to monitor your transaction, and when to contact ASPnix billing if your crypto payment isn't verified within 24 hours.
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How to Unlock Your Locked Windows Control Panel Account
Windows control panel accounts lock after repeated invalid login attempts to block potential attacks. Unlock yours immediately via the ASPnix billing client area: log in at billing.aspnix.com/clientarea.php, navigate to My Services, select the service, and set Control Panel Account Security to Enabl
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How to Change Your Windows Control Panel Password
Update your ASPnix Windows control panel password by logging into the billing system at billing.aspnix.com/clientarea.php. This guide details every step: accessing the client area, navigating to My Services, selecting the hosting package, and setting a new password in the Login Details section. Incl
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How to Cancel or Close Your Account
Learn the steps to cancel your account or services in the Client Area. Contact our billing team for payment issues or technical support for problems first. Follow the detailed process for each product, use tickets as an alternative, and prepare by backing up your data to ensure a smooth transition.
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How to Upgrade or Downgrade Your Web Hosting Plan
Upgrading or downgrading your ASPnix web hosting plan is simple and takes only a few minutes. After logging into the client area, selecting My Services, and choosing a new package, the system automatically adjusts your resources once any fees are paid. This guide details prerequisites, expanded step
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What Payment Methods Are Accepted?
ASPnix accepts PayPal with Billing Agreements, credit/debit cards (VISA, AMEX, MasterCard, Discover), Apple Pay, cryptocurrencies (Bitcoin, Bitcoin Cash, Ethereum, Litecoin), Venmo, and ACH transfers from US banks only. Checks are no longer accepted. This guide details each method and best practices
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Refund Policy: Timeframes, Prorations, and Exceptions
Our refund policy differs per product. Shared and reseller hosting: 30 days. Servers: 7 days. TeamSpeak: 5 days from signup. No prorated refunds. Non-refundable items include domain registrations, SSL certificates, WHMCS modules, dedicated IPs, and custom work. TOS violations void refunds.
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What Payment Methods Are Accepted?
Learn which payment methods ASPnix accepts, from PayPal and major credit cards to Apple Pay, popular cryptocurrencies, and ACH direct debit. Restrictions apply to bank transfers, and we no longer process checks or cash payments.
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US Treasury Embargo Restrictions
As of December 28, 2009, ASPnix cannot do business with Sudan, Syria, Cuba, North Korea, Iran, or Libya under US Treasury embargo rules. This article details each country's sanctions program with official references and the specific criminal and civil penalties for violations.