Knowledge Base
128 posts in this category.
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How Often Does SmarterStats Update Website Statistics?
SmarterStats processes your website's log files about every 15 minutes. This delivers semi-real-time statistics reports for viewing and monitoring analytics and traffic. Learn how the log processing cycle works, how to access updated reports, factors that influence timing, troubleshooting steps for
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What Are the Ports for SMTP, POP3, and IMAP?
Our email services support auto-discovery for automatic client setup, but manual configuration requires the correct ports. This guide lists all supported SMTP, POP3, and IMAP ports including recommended encrypted settings on 465, 993, and 995. Learn protocol differences, ISP blocks on port 25, manua
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Is IMAP IDLE Supported?
ASPnix fully supports the IMAP IDLE extension (RFC 2177) across all email platforms. This includes Windows servers with SmarterMail and Linux environments. IDLE delivers real-time mailbox notifications for new messages and changes, enabling efficient push email without polling. Learn the technical d
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VPS Reboot vs Restart: Key Power Option Differences
Reboot sends a clean shutdown signal to the guest OS before cycling power, while Restart instantly removes and restores power at the hypervisor level without OS involvement. This guide details the exact sequences, when to use each option, common pitfalls, and command-line equivalents to protect data
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What File Extensions Are Not Allowed to Be Sent or Received Through Email?
Our email services block over 100 dangerous file extensions commonly used in viruses, malware, rootkits, and ransomware. Restrictions apply to direct attachments and any matching files inside ZIP, RAR, or other archives. This guide provides the complete list, explains the security rationale, details
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Why Am I Being Asked for Verification Documents?
ASPnix requests verification documents on high-risk orders to prevent credit card fraud, confirm identity, and protect customers. This article details common triggers like address mismatches or elevated fraud scores, the submission process, what documents are needed, and how prompt responses lead to
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WHMCS 'Not Licensed' Email: Explanation and Resolution
If you've received an email that your WHMCS installation is 'Not Licensed', it means our checks found it isn't properly licensed per WHMCS. Visit their License Verification page immediately. Failure to resolve may result in suspension until licensed correctly. Contact WHMCS support with questions.
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Differences Between FTP Implicit and Explicit Modes
FTP Implicit mode assumes encryption from the first byte and negotiates SSL immediately on port 990, while Explicit mode starts with an unencrypted connection on port 21 before issuing an AUTH SSL command to upgrade. Implicit is deprecated. Both modes encrypt the data connection. Explicit on port 21
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How Often Does SmarterStats Update My Website's Statistics?
Our SmarterStats workers process website log files every 5-10 minutes to deliver semi-realtime analytics. This expanded guide covers the update process in detail, how to access your reports, factors affecting update speed, and practical tips for getting the best results from your statistics.
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Allow Let's Encrypt Automatic Renewal When Redirecting HTTP to HTTPS
Let's Encrypt needs HTTP access on port 80 for ACME domain validation. Configure IIS URL Rewrite or Apache .htaccess to exempt the .well-known/acme-challenge path from HTTP-to-HTTPS redirects. Exact rules, placement instructions, testing steps and troubleshooting for successful certificate renewals.
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How to Force Redirect HTTP to HTTPS
Implement an automatic HTTP to HTTPS redirect to secure all site traffic with encryption. This guide provides exact rules for IIS URL Rewrite in web.config (with Let's Encrypt exclusion), Helicon Ape, and Apache .htaccess, plus testing steps and troubleshooting tips.
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Are Your Server Times Synchronized and Accurate?
All of our servers use NTP to sync with a local GPS-based time server as primary and NIST servers as backup. They are kept within a few milliseconds of real time. Accurate time is critical for hosting reliability.
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Default SmarterMail Auto-Clean Folder Rules
SmarterMail applies two default auto-clean rules to every account: messages in Junk E-Mail are deleted after 30 days and items in Deleted Items are purged after 30 days. This guide explains how the rules work, why they exist, step-by-step customization instructions, common pitfalls, and best practic
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Tutorial: Launch a Website in Seconds with Clear Pricing
Sign up for a free Linux starter account at ASPnix with no hidden fees, no surprise add-ons, and no price increases on renewal. This step-by-step guide covers the full transparent process from homepage to checkout, plus what to do once your account is live so you can deploy your site immediately.
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What DNS Server Software Is Used?
ASPnix uses Technitium DNS for Windows-based services and Denver internal resolvers that also support DoH, DoT, DoQ plus security features including QNAME randomization, minimization, and NS revalidation. Linux cPanel services run PowerDNS for authoritative DNS. Learn how this infrastructure deliver