Premium Support Plans
Guaranteed response times and a named technician on top of the free 24/7 ticket queue.
Every ASPnix plan already includes 24/7 tickets and live chat with the engineers who run the platform. Premium support is for teams that need a written response-time SLA, a capped (or unlimited) incident allotment, and monitoring reports.
An incident is one request we work to resolution — a site down, a mail flow issue, a migration, a config change. Follow-ups on the same problem stay on that incident. Unused incidents do not roll over.
These retainers are separate from hosting. The shared/VPS money-back windows do not apply to support plans.
Bronze
$500 annually (save 2 months)
- 2 hour response time
- 5 support incidents/mo
- Server monitoring
- Monthly reports
- Email support
Silver
$1,000 annually (save 2 months)
- 1 hour response time
- 10 support incidents/mo
- Server monitoring
- Weekly reports
- Email + phone support
- Priority queue
Gold
$5,000 annually (save 2 months)
- 30 min response time
- Unlimited incidents
- Proactive monitoring
- Daily reports
- Email + phone + chat
- Priority queue
- Dedicated technician
Platinum
$10,000 annually (save 2 months)
- 15 min response time
- Unlimited incidents
- Proactive monitoring
- Real-time alerts
- All channels
- Priority queue
- Dedicated team
- Custom SLA
- No setup fees
- No teaser-then-spike pricing
- Money-back guarantee
- Cancel any time, no lock-in
- US-based engineer support