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Knowledge Base

Guides, tutorials, and troubleshooting articles.

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How often does SmarterStats updated my website's statistics?

SmarterStats processes your website's log files about every 15 minutes, this will provide a semi-real-time statistics report for you to view and monitor your websites analytics and traffic.

Mar 15, 2020

What are the ports for SMTP, POP3, and IMAP?

Our email services support auto-discovery and most email clients will automatically configure themselves to the optimal settings available. However our email servers support connections over the follo

Jan 15, 2020

Is IMAP IDLE supported?

IDLE is an IMAP protocol extension described in RFC 2177. It allows an IMAP client to indicate to the server that it is ready to accept real-time notifications about the changes (e.g. new message) in

Jun 15, 2019

What is the difference between the "Reboot" and "Restart" VPS power options?

Reboot Choosing the "Reboot" option cleanly shuts down the guest OS and starts the OS boot process fresh. - Shuts down the OS cleanly (if possible) - Turns off the VPS - Turns on the VPS

Jun 15, 2019

What file extensions are not allowed to be sent or received through email?

The following "dangerous" file extensions are blocked and are not allowed to be sent or received through our email services.  These extensions are also blocked within zip, rar and other types of compr

Mar 15, 2019

Why am I being asked for verification documents?

Today's world is full of credit/debit card fraud, compromised PayPal accounts and more. So to protect us, our customers, and the payment method owner we may ask for verification documents for various

Jan 15, 2019

I received an email stating that my WHMCS installation is "Not Licensed"

This means we detected that your WHMCS installation is not properly licensed - Please visit License Verification | WHMCS - We do random checks of system installation URLs to detect if the installation

Sep 15, 2018

What are the differences between FTP Implicit and Explicit modes?

Aug 28, 2018

How often does SmarterStats update my website's statistics?

Our SmarterStats workers process your website's log files every 5 - 10 minutes. SmarterStats is very quick in processing log files so it will easily provide you with semi-realtime website analytics.

Jun 15, 2018

Allow Let's Encrypt automatic renewal when redirecting HTTP to HTTPS

Apr 23, 2018

How to force redirect HTTP to HTTPS

Apr 3, 2018

Are your server times synchronized and accurate?

Yes! All of our servers use NTP to sync to a local GPS-based time server and use the National Institute of Standards and Technology (NIST) NTP servers as a backup source. All of our servers are kept w

Mar 15, 2018

What are the default SmarterMail auto-clean folder rules?

Feb 7, 2018

Tutorial: Launch a new website in seconds. No fuss. No hassle. Clear Prices.

Jan 15, 2018

What DNS server software is used?

Our Windows-based services authoritative DNS servers use Technitium DNS, an open source DNS solution. Our Linux-based (cPanel) services authoritative DNS servers use PowerDNS. Within our primary facil

Dec 15, 2017

How do I install the ACH Gateway for WHMCS?

Dec 8, 2017

ACH Payment Gateway Module changelog & release details

Dec 7, 2017

What are the requirements for the ACH Payment Gateway module?

Dec 7, 2017

Why do I not receive any "Allow Notifications" prompts or requests?

Nov 21, 2017

What are the requirements for the OneSignal addon module?

Oct 19, 2017
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