• WEB02-DE – Emergency Maintenance

    No comments March 28th, 2015 2 View(s)

    We are performing emergency maintenance on WEB02-DE in order to improve disk performance and increase the available disk space on this server. We expect this to take 45 minutes to 1 hour. During this time websites, ftp and website statistics will be unavailable. Thank you very much for your patience and understanding.

    Thank you for choosing ASPnix as your web hosting provider!

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  • TS01-IL Emergency Maintenance

    No comments March 25th, 2015 6 View(s)

    We are currently performing emergency maintenance on the TS01-IL TeamSpeak server. We are upgrading some of the hardware within our network for this TeamSpeak server to improve our customer experience.

    We expect this to take 15 – 20 minutes.

    Thank you for your patience and understanding during this time!

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  • SmarterStats Service Updated (v10.2.5556)

    No comments March 20th, 2015 3 View(s)

    Our SmarterStats services has been updated to the latest release available. This is a minor update that includes bug fixes and minor enhancements.

    For an in-depth look at what has changed in the 10.2.5556 release, please review the SmarterStats Release Notes page.

    Thank you for choosing ASPnix as your Windows web hosting prov

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  • Changes to the Windows control panel two-factor authentication system

    No comments March 18th, 2015 301 View(s)

    We’ve made some adjustments to our two-factor authentication system for the Windows control panel system (resellers included) that will require any users who are actively using the two-factor authentication system to recreate their device’s authentication key.

    If you are using the two-factor authentication system (Google Authenticator, Authy etc.), please delete the saved authenticator for your ASPnix hosting account and use the control panel to create a new one. For more information about this feature and how to use it, please view our announcement.

    If you have any questions or concerns, please contact our Web Hosting support department. As always, thank you for choosing ASPnix!

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  • Billing system usage reporting changes for Windows hosting

    No comments March 16th, 2015 13 View(s)

    Previously our billing system reported bandwidth usage based on the current billing cycle start and ending date. While not technically incorrect, it gave different usage information than the control panel did resulting in confusion. The control panel’s shown usage is based on the current month start and ending date, so you would be getting 2 different usage values depending on what you looked at.

    We’ve decided it is best that the control panel and billing system show identical information at all times, as we do not bill for bandwidth usage (since we provide unlimited bandwidth), there is no need to track bandwidth usage based on the current billing cycle. So effective immediately the billing system will now show the same usage data that the control panel provides. Keep in mind though that our billing system updates once a day so if you check the values very early in the day, for example around 3AM MDT the values may be inaccurate until the billing system updates itself.

    We hope this helps clear up some of the confusion and annoyances caused by these 2 systems being different.

    Thank you for choosing ASPnix as your web hosting provider!

     

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  • How does ASPnix store my credit card information? Is my credit card information safe?

    1 comment March 16th, 2015 8 View(s)

    Many customers have asked about how their credit card details are handled and stored, with all the recent exploits and security breaches in 2014 / 2015 we feel we should let our customers in on our operations and security.

    When a customer makes a payment using their credit card, we do store the provided credit card details in our database systems. This information is stored to automate invoice payments, domain renewals and other billing related services to make it easier for our customers. 

    The following information is stored when a customer pays with their credit card…

    1. The full credit card number
    2. The last 4 numbers of the card
    3. The expiration date / issue date

    The CVV or security code is never stored on our systems. All of the above information is stored in a 128-bit AES encrypted data blob and seeded with a passphrase that is 32-random-characters in length. The passphrase is only known / accessible by 2 employees within our company. Even if the encrypted data blob is retrieved, it cannot be decrypted without the passphrase.

    The database systems that store all user information, services details, invoices etc. that our billing system operates out of are not publicly accessible, do not run locally alongside the web server and are secured with very strong randomly generated passwords. Access to the database systems is secured through VPN access only.

    Our billing software is updated immediately when a new release is available to maintain high levels of security. We also have in-house developed scripts and software that monitor requests and traffic for intrusion attempts, SQL exploits / injections, fake / fraudulent signups and more. We also exceed PCI requirements which are designed to ensure that your credit card information is secure. You can view our PCI compliance here – https://www.securitymetrics.com/sm/public/reports/?e=roma@aspnix.com&k=61900d43ac5ac4fe3b38.

    While no system is 100% secure, we do our best to make sure that our system is as secure as possible. We monitor for new threats, new exploits, and fraudulent activity to make sure we stay on top of our security.

    If you have any questions, concerns or comments, please do not hesitate to contact us!

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  • MX01 SmarterMail Upcoming Scheduled Maintenance

    No comments March 15th, 2015 3 View(s)

    We will be performing scheduled Windows Updates this evening on our MX01 SmarterMail server at 10PM MST / 5AM GMT. We expect the upgrade to take about 15 – 20 minutes.

    If you have any questions or concerns please contact our support department.

    Thank you again for choosing ASPnix as your web hosting provider!

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  • Weekend Windows Web Server Maintenance Completed

    No comments March 15th, 2015 4 View(s)

    General maintenance on our Windows web servers has been completed over the weekend. This maintenance included…

    • Windows Updates
    • Cleaning of ASP.NET temporary directories and other temp directories
    • Updating of monitoring components and services

    Thank you for choosing ASPnix as your web hosting provider!

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  • Windows DNS Services Updated

    No comments March 15th, 2015 8 View(s)

    Our Windows DNS services have been updated to the latest available version. For a full list of what’s changed in this new version, you can view the release notes here.

    Thank you for choosing ASPnix as your web hosting provider!

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  • PHPMyAdmin Updated (v4.2.13)

    No comments March 15th, 2015 2 View(s)

    Our PHPMyAdmin MySQL database administration utilities have been successfully updated to the latest release. The latest build brings no new features and is a bug-fix only release.

    For an in-depth look at what has changed in the 4.2.13 release please review the PHPMyAdmin Release Notes page.

    Thank you for choosing ASPnix as your Windows web hosting provider!

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