Hosted Email
20 posts in this category.
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What Are the Ports for SMTP, POP3, and IMAP?
Our email services support auto-discovery for automatic client setup, but manual configuration requires the correct ports. This guide lists all supported SMTP, POP3, and IMAP ports including recommended encrypted settings on 465, 993, and 995. Learn protocol differences, ISP blocks on port 25, manua
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Is IMAP IDLE Supported?
ASPnix fully supports the IMAP IDLE extension (RFC 2177) across all email platforms. This includes Windows servers with SmarterMail and Linux environments. IDLE delivers real-time mailbox notifications for new messages and changes, enabling efficient push email without polling. Learn the technical d
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What File Extensions Are Not Allowed to Be Sent or Received Through Email?
Our email services block over 100 dangerous file extensions commonly used in viruses, malware, rootkits, and ransomware. Restrictions apply to direct attachments and any matching files inside ZIP, RAR, or other archives. This guide provides the complete list, explains the security rationale, details
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Default SmarterMail Auto-Clean Folder Rules
SmarterMail applies two default auto-clean rules to every account: messages in Junk E-Mail are deleted after 30 days and items in Deleted Items are purged after 30 days. This guide explains how the rules work, why they exist, step-by-step customization instructions, common pitfalls, and best practic
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Outlook 2016 - Disable Simplified Account Creation
Starting in Outlook 2016 (16.0.8431.2079), the Simplified Account Creation prevents ActiveSync setups. Use the registry file to revert to the classic utility. Follow the detailed steps, prerequisites, warnings, and troubleshooting for successful resolution.
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How to Report False Negative and False Positive Emails
Spam filters sometimes miss junk mail or flag legitimate messages. Forward false negatives to spam@aspnix.com for automatic learning. Submit support tickets with headers or attachments for false positives. Whitelist trusted senders in SmarterMail to bypass scans entirely. Follow these steps to impro
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Is End-to-End Encryption Supported for Email?
All ASPnix email services support STARTTLS and TLS/SSL for SMTP, IMAP, and POP3. Windows SmarterMail systems also secure ActiveSync, EWS, and MAPI for Outlook. Delivery is encrypted whenever both endpoints support it. This guide covers protocols, configuration steps, testing with CheckTLS, common pi
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SmarterMail Browser Requirements
SmarterMail webmail requires specific browser support for optimal performance. Visit the official SmarterTools page for the latest supported browsers list. Learn why compatibility matters and how to avoid common issues that can affect your email access and productivity.
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How to Unlock Your Locked Windows Control Panel Account
Windows control panel accounts lock after repeated invalid login attempts to block potential attacks. Unlock yours immediately via the ASPnix billing client area: log in at billing.aspnix.com/clientarea.php, navigate to My Services, select the service, and set Control Panel Account Security to Enabl
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How to Change Your Windows Control Panel Password
Update your ASPnix Windows control panel password by logging into the billing system at billing.aspnix.com/clientarea.php. This guide details every step: accessing the client area, navigating to My Services, selecting the hosting package, and setting a new password in the Login Details section. Incl
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Explanation of Email Account Options in Windows Control Panel
Learn the purpose and best practices for each option in the Email Account section of the Windows control panel. From mailbox limits and status to service access, greylisting, auto-responders, and forwarding, this guide helps you configure mailboxes correctly and avoid common issues.
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Why the Domain Delete Button Is Greyed Out
The delete button for domains in the control panel is greyed out if the domain serves as a website pointer, hosts a website, or has any email objects assigned such as accounts, forwards, lists, groups, or the email domain itself. These must be removed first. This guide details the reasons, prerequis
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What Are the SMTP Settings for Windows?
Essential guide to SMTP settings on Windows for Outlook and ASP.NET sites. Includes setup instructions, C# code examples, port recommendations, security practices, and troubleshooting tips for reliable email delivery from clients, websites, and forms. Contact support for account-specific values.
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Where Can I Find My Hosting Account Details and Server Information?
Your ASPnix Windows hosting credentials and server details arrive in two welcome emails titled "ASPnix - Control Panel Account Summary" and "ASPnix - Hosting Space Summary / Server Details". This guide shows exactly what each email contains, how to retrieve the same information from the control pane
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Can I Change My Control Panel Username?
Control panel usernames cannot be changed because they form part of the account root directory path on Windows servers. This article explains the technical reasons, introduces the peer user alias feature for Shared Hosting, VPS and Hosted Email, and provides detailed steps to create one along with k