Support Tickets
4 posts tagged with this.
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How to Report False Negative and False Positive Emails
Spam filters sometimes miss junk mail or flag legitimate messages. Forward false negatives to spam@aspnix.com for automatic learning. Submit support tickets with headers or attachments for false positives. Whitelist trusted senders in SmarterMail to bypass scans entirely. Follow these steps to impro
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Supported WHMCS Events for Customer Push Notifications
WHMCS supports push notifications for customers on specific events using its hook system. This guide details every supported billing, support ticket, and service event with explanations. Customers can enable or disable each one individually, ensuring relevant real-time alerts for invoices, ticket re
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Can I Set Up a Payment Arrangement or Receive Billing Assistance?
If unable to pay your ASPnix hosting invoice by the due date, submit a ticket to the billing department before it is due. Include your expected payment date (within the next due date or maximum 30 days) to request assistance and avoid late fees, service interruptions, or account termination. We unde
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How Long Does It Take to Set Up My New Account?
Most new accounts are set up instantly after payment, but some require additional verification which may delay activation. Our support team will contact you by email if more information is needed. This guide covers the typical timeline, what triggers extra checks, how to respond efficiently, and the