The following mail server settings apply to our shared Windows hosting and our VPS services. These settings will be required for remote 3rd party email clients such as Microsoft Outlook, Mozilla Thunderbird, Apple Mail, Eudora and others. The precise hostname, ports, and any server-specific notes are available in the hosting space overview section of the control panel because settings vary depending on which server your account is assigned to.

Using a dedicated email client instead of webmail delivers faster performance, offline message access, advanced rules and search capabilities, and seamless integration with productivity tools. However, these clients require accurate configuration of incoming and outgoing servers, authentication details, and encryption settings. Incorrect values are the most common source of connection failures.

#Retrieving Your Account-Specific Settings

Log in to the control panel associated with your hosting account. Locate and open the hosting space overview for the plan in question. This page displays the exact mail server hostname assigned to your account along with recommended configuration notes. Copy these values directly rather than guessing or using generic placeholders such as mail.yourdomain.com, as each server uses its own distinct hostname.

#Core Mail Settings and Protocols

Every email client configuration shares the same fundamental parameters. The username is nearly always your complete email address including the domain. The password matches the one defined when the mailbox was created. You must decide between IMAP, which keeps messages on the server and supports multi-device synchronization, and POP3, which typically downloads mail to the local device and removes it from the server. Outgoing mail always uses SMTP.

  • Username: Full email address (user@yourdomain.com)
  • Password: Mailbox password set in the control panel
  • Incoming Server: Hostname shown in hosting space overview
  • Outgoing Server: Same hostname as incoming server in most cases

#Standard Ports and Security Configuration

Ports and encryption must match to avoid connection refusals or security warnings. Most modern setups require SSL/TLS or STARTTLS. Using an unencrypted port on a secure server will usually fail. The control panel overview may list preferred ports, but the industry standards below are compatible with our mail systems when the hostname is correct.

ini 
Incoming Server = [hostname from control panel]
Incoming Protocol = IMAP
IMAP Port = 993
Security = SSL/TLS

Incoming Protocol = POP3
POP3 Port = 995
Security = SSL/TLS

Outgoing Server = [hostname from control panel]
SMTP Port = 587
Security = STARTTLS
Authentication = Enabled
Username = full email address

#Step-by-Step Client Configuration

Open the email client and start the new account wizard. Provide your name, full email address, and password. When automatic detection fails, select manual configuration. Enter the incoming server hostname and choose IMAP or POP3, then supply the matching port and SSL/TLS setting. Repeat for the outgoing SMTP server, enabling authentication with the same credentials. Most clients offer a test function that sends a probe message; use it before finalizing the account.

#Troubleshooting Connection Problems

If you have issues connecting to our mail systems and servers, first double-check that the hostname and ports exactly match the values in your hosting space overview and that your credentials are correct. Usernames must be the full email address; using only the local part is a frequent error. Confirm that the chosen security type aligns with the port number. Firewalls, antivirus software, or corporate network policies can block outbound connections on ports 587, 993, or 995.

  • Temporarily disable third-party firewalls or email scanning features to isolate whether they are interfering with the client
  • Verify the mailbox exists, is enabled, and has not exceeded its storage quota in the control panel
  • Test SMTP submission on port 587 with STARTTLS before trying legacy port 25, which is often blocked by ISPs

With verified settings from the control panel, proper ports, and correct encryption, your desktop client will reliably send and receive mail. Always start troubleshooting by confirming the hostname and credentials before examining local software blocks.