You gain ownership of your design project files immediately upon our receipt of the final project payment. At that point the files are yours to use as you require. To obtain them make a request and we will supply the files using your choice of CD or DVD, Dropbox, or email. We maintain archival copies of every design on our servers. This allows us to replace any files that you may lose due to hardware issues or other problems.

#Ownership and Final Payment

The completion of a design project involves multiple phases including initial concepts, client revisions, and final approval. Ownership does not transfer until the balance is paid in full. This policy protects both parties and ensures that all work is compensated. Once payment is confirmed you can request the native source files rather than only flattened or exported versions. This is critical if you plan to make modifications in the future without incurring additional design costs.

#Steps to Request Delivery

Requesting your files is straightforward. Contact support with the project reference number and indicate the delivery method that works best for your situation. For physical media provide a shipping address. For digital methods ensure you have sufficient storage and a stable internet connection. We prepare the files in a compressed archive to facilitate transfer of potentially large design packages that can contain multiple formats, fonts, and supporting assets.

  • Prepare your preferred delivery details in advance
  • Confirm payment has been received
  • Provide project identification information

#Delivery Methods in Detail

We offer three primary ways to receive your completed project. Physical delivery on CD or DVD is ideal for clients who want a backup that does not rely on digital infrastructure. These discs are created with standard authoring tools and include all relevant files organized in clearly labeled folders. Dropbox delivery involves generating a secure share link that remains active for a defined period allowing download from any device at your convenience. Email delivery is the fastest option for smaller projects although we may split large files into multiple messages if attachment limits apply.

#Server Storage and Recovery Options

All projects are archived on our redundant server infrastructure following completion. The storage is secure and only accessible by authorized personnel. This service is provided at no additional charge and acts as a safety net. We endeavor to keep files available for at least several years. To request a copy from our archives use the same support channels as the initial delivery request. It is still recommended that you maintain your own backups as reliance on any single provider carries risk.

#Best Practices After Receipt

  • Immediately verify the integrity of received files by opening key documents in their native applications
  • Create at least two additional copies using different storage technologies such as external hard drives and cloud services
  • Document the contents of the delivery and note any special instructions included with the project
  • Organize the files in a logical directory structure that will make sense months or years later

Taking these steps ensures long-term accessibility. For projects involving website design confirm that all image assets, style definitions, and supporting elements integrate properly with your hosting environment before closing the project.

In summary our process is designed to give you full control of your design assets while providing fallback options. Contact support with any questions about your specific project files.