To help preserve the stability and performance of our mail systems and services we have limits in place to prevent abuse, spamming, and over-usage. Please find our mail limits below – these are for both our Windows SmarterMail (shared hosting, VPS and Dedicated servers that use our shared mail servers).
- 5000 outgoing emails per 24-hour period per user
- 50MB max message size (including message, attachment(s) and MIME encoding)
- 100 recipients per message
- 25 bounced emails per 24-hour period per user
- 1000 connections per hour for all services* (per IP address)
- If you are sending emails to 100 or more recipients (such as newsletters, marketing emails etc.) you will need to use our email server’s list feature
- List subscribers that have 3 or more bounces will need to be removed from the list to prevent abuse complaints**
* If the limit is reached or exceeded, the offending IP address(es) will be blocked for 1 hour.
** ASPnix reserves the right to remove subscribers that have 3 or more bounces at anytime without notice.
Have these limitations increased in the last year for the shared services? How can they be increased for my hosting plan?
These are the limits for our shared email services. They cannot be increased, however we do offer the SmarterTools bundle with our VPS services which includes SmarterMail.
Thank you for your quick response Christopher, What are the limitations for the SmarterMail for a VPS or Dedicated Server?
It is your own server – so the limits are up to you 🙂
The above list says “50 bounce emails”, but when I make a rule in SmarterMail, I still get test messages, but no bounce response back to the sender. Has bouncing been disabled? Have tried on an individual mailbox and at domain level.
@BrianR – I’d recommend opening a support ticket at https://billing.aspnix.com/submitticket.php