• Windows Reseller Portal Updated

    No comments December 30th, 2014 17 View(s)

    Our Windows reseller portal system has been updated, the updated release is now ready for download within the Client Area. If you use this self-maintained portal installation, you will need to update all installations to this version. Below are the changes in this release…

    THIS IS A REQUIRED UPDATE DUE TO BREAKING CHANGES

    1. Cerberus FTP server added
    2. Misc. FTP improvements
    3. Improvements to the SSL system

    If you have any questions about this update, please let us know!

    Thank you for choosing ASPnix as your Windows hosting provider!

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  • Cerberus FTP Installation Completed – WEB03-DE

    No comments December 23rd, 2014 17 View(s)

    Cerberus FTP server has been installed and setup on WEB03-DE. Users on this server will need to recreate their FTP accounts in order to login now. Standard FTP ports still apply, we will update this post with the new service ports once our firewall has been updated.

    If you have any questions or concerns, please do not hesitate to contact us!

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  • TeamSpeak Upcoming Maintenance (Completed)

    No comments December 23rd, 2014 8 View(s)

    We will be performing scheduled maintenance on all TeamSpeak services this evening starting at 1AM UTC to upgrade our TeamSpeak installations to a new build provided to us by the TeamSpeak developers. We expect this to take more than approx. 5 minutes per server.

    Thank you for your patience and understanding during this time!

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  • TS01-TX Emergency Maintenance

    No comments December 22nd, 2014 7 View(s)

    We are currently performing emergency maintenance on the TS01-TX TeamSpeak server. We are upgrading some of the hardware within our network for this TeamSpeak server to improve our customer experience.

    We expect this to take 15 – 20 minutes.

    Thank you for your patience and understanding during this time!

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  • Goodbye Gene6, hello Cerberus FTP server!

    No comments December 20th, 2014 25 View(s)

    It is with great sadness that we start to say goodbye to a long time service and friend, Gene6 FTP Server. We’ve used Gene6 as our FTP server of choice for just over a decade and it has been a rock solid FTP server! It is one of the most stable products we’ve ever used since we entered into the hosting business nearly 12 years ago. While Gene6 remained a well maintained product with updates and great product support, it is sad to say that Gene6 is a dead product. We’ve contacted their support many times over the past few years just to see if anyone would respond, unfortunately, no luck. Forums are not maintained or monitored or answered by any Gene6 staff members.

    It is time now to move forward and say goodbye to the trusty FTP server as we need to expand our service offerings! Everyone say hello to Cerberus FTP Server! Our brand new coming FTP solution will make managing your website and content even easier! So what does Cerberus offer that Gene6 did not?

    • The most requested feature we’ve had running for many years – HTTP (web) based management, customers will be able to manage their content using a browser with no FTP client needed!
    • Another highly requested feature – SFTP, customers will be able to using standard FTP alongside SFTP based file transfers
    • New authentication methods, including standard password and SSH (public / private) keys as well as a combination of the two
    • Advanced file sharing
    • Improved transfer performance
    • And more!

    Unfortunately, there is no migration to Cerberus to Gene6 and this service will only be rolled as we start migrating web servers to our all new Cloud-based services which will be happening over the next few months. Existing FTP accounts in Gene6 will be removed and the users account will be upgraded to support Cerberus as we migrate customers. Customers will need to then recreate their FTP accounts.

    WEB03-DE will be updated later this evening to support Cerberus, we are also prepping a new WEB02-DE, as clients are migrated to it and the older FTP accounts will be removed.

    If you have any questions or comments or concerns, please let us know!

    Thank you for choosing ASPnix as your Windows hosting provider!

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  • TS01-BR Packet Loss / Connection Intermittency (Resolved)

    1 comment December 17th, 2014 15 View(s)

    Our TS01-BR TeamSpeak services are experiencing packet loss / connection intermittency and other latency related issues. We are working to resolve these issues as quickly as possible.

    Thank you for your patience and understanding during this time!

    As always, thank you for choosing ASPnix as your TeamSpeak provider!

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  • US Network Outage / Loss of Service (Resolved)

    1 comment December 15th, 2014 41 View(s)

    Our carrier for our US network in Denver (Level 3) appears to be suffering some routing issues as we are seeing many failed hops within the Level 3 Denver nodes. We’ve already contacted Level 3 to see exactly what the issue is and when it will be resolved, we are still waiting for a response from them.

    At this time we have no ETA as to when services will be restored 100% as we are not sure what the issue is.

    We will update this post with more information as we receive it.

    Thank you for choosing ASPnix as your web hosting provider!

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  • MX01 SmarterMail Updated (v13.1.5451)

    No comments December 9th, 2014 20 View(s)

    Mail server MX01 SmarterMail installation has been upgraded to the latest release available. This is a minor release with new bug fixes and performance enhancements!

    For an in-depth look at what has changed in the 13.1.5451 release please review the SmarterMail Release Notes page.

    Thank you for choosing ASPnix as your web hosting provider!

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  • Windows Control Panel Maintenance (Completed)

    No comments December 7th, 2014 6 View(s)

    This evening we will be migrating our Windows control panel system to a new server, we expect this to take about an hour, during this time the control panel will be unavailable. This includes ASPnix customers and resellers. Resellers with their own Portal installation will also be offline during this time. Scheduled tasks will also not be executing during this time. We will be starting this process at 11PM MST / 6AM UTC.

    Update: The transfer is taking slightly longer than expected. Our apologies. We are working as quickly as possible to get this resolved.

    Thank you for your patience and understanding during this period!

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  • Windows DNS Server Changes

    No comments December 6th, 2014 79 View(s)

    With the coming of our new cloud-based shared hosting systems we’ve made changes to our DNS setups to better serve clients around the world. Most users will not need to do anything, if your domain is set to our name servers already (ns1.aspnix.com, ns2.aspnix.com and ns3.aspnix.com) then you do not need to do anything. There may be an hour or so delay in propagation of the changes, most users should not see any issues.

    However if you are a reseller or a customer that has created their own custom name servers you will need to update your name server IP addresses with your registrar to the following…

    • ns1.aspnix.com – 8.8.246.5 => 54.85.28.59 (primary for US based customers)
    • ns2.aspnix.com – 8.8.247.5 => 54.148.11.91
    • ns3.aspnix.com –  54.93.198.128 => 54.93.199.55 (primary for EU based customers)

    These changes open our DNS coverage to different regions of the United States and Europe and improve DNS request performance. Our updated DNS structure will also be more resilient to outages and network issues.

    If you have any questions or concerns, please do not hesitate to contact our support department.

    Thank you for choosing ASPnix as your web hosting provider!

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