Premium Support Premium Support

ASPnix Premium Support provides a highly personalized level of service for customers seeking technical help. Customers that do not select Premium Support will continue to have access to our Standard Support, offered at no additional charge, which includes the Knowledge Base and Community Forums.

Monthly Subscriptions

  Bronze Silver Gold Gold+ Platinum
      most popular    
Incidents included per month 5 10 50 100 200
Response time guarantee 12 hours 4 hours 1 hour 30 minutes 15 minutes
Secondary customer contacts 1 3 10 Unlimited Unlimited
Knowledge Base check check check check check
Community Forums check check check check check
Resolution to ASPnix-owned issues check check check check check
Shared Web Hosting Support check check x x x
Virtual and Cloud Servers Support check check check x x
Dedicated Servers Support x check check check check
Premier Access to Community Forums check check check check check
Customer’s local business hours availability check check check check check
One-on-one dedicated IM support check check check check check
Client side diagnostic tools check check check check check
Best practice guidance check check check check check
Manual backup and restore assistance x check check check check
Backup RAID-protected disk space included 25 GB 50 GB 100 GB 500 GB 1000 GB
Always available — any time, any day x check check check check
Software configuration and maintenance x x check check check
One-on-one phone support x x check check check
Proactive System Monitoring x x check check check
Application code review and assistance x x check check check
Direct access to Operations Manager x x x check check
White-glove case routing x x x x check
Management business reviews x x x x check
Monthly Pricing $49 $99 $499 $999 $1999
 

For most common questions and answers about Premium Support please see our Knowledge Base.

Single Incident Requests

  • Custom virtual/dedicated server installation and configuration – $375
  • Custom migration of a single site with db and email – $125

NOTE: Any additional system administration work is priced at $125 an hour.

Which premium support plan best fits you?

  • Standard – I don’t need any premier help, I will contact ASPnix only if my site is unresponsive.
  • Bronze – I’m a shared hosting customer with couple requests a month such as app pool or IIS tweaks.
  • Silver – I’m a shared hosting or VPS customer with a few backup/restore and server configuration requests.
  • Gold – I’m a VPS or Dedicated server customer and regurlary require assistance with backups, configuration and maintenance.
  • Gold+ - I’m a Dedicated server customer and regurlary require assistance with backups, configuration and maintenance plus extra backup storage.
  • Platinum – I’m a business person and want a dedicated technician for my server around the clock.
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